Due to Sanitary reasons, Returns are only accepted on MANUFACTURER DEFECTS. There are times when small pieces of the jewelry may be loose (i.e. jump rings) and only need a minor adjustment. These are NOT manufacturer defects and are INELIGIBLE for return. In those cases, please email Shonsjewels@yahoo.com and we will communicate and find a solution. If a manufacturer defect is determined, the item will need to be returned within 3 days of delivery and will be replaced with the same item if still available, or a store credit will be issued.