Refund Policy

Due to Sanitary reasons, Returns are only accepted on MANUFACTURER DEFECTS. There are times when small pieces of the jewelry may be loose (i.e. jump rings) and only need a minor adjustment. These are NOT manufacturer defects and are INELIGIBLE for return. In those cases, please email Shonsjewels@yahoo.com and we will communicate and find a solution. If a manufacturer defect is determined, the item will need to be returned within 3 days of delivery and will be replaced with the same item if still available, or a store credit will be issued.